Phase 2 of the study measured consumers’ experience and satisfaction with their primary online broker. Using the Maxdiff trade-off technique in Phase 1, we selected 15 characteristics for inclusion in Phase 2, based on the relative importance that investors placed on each characteristic. The Phase 1 survey Dotbig.com comparison presented each respondent with 10 sets of attributes; each set included five randomly chosen characteristics from the potential pool of 25. Respondents identified the most and least important attributes in each group. Pricing for competitors were obtained from their published web sites on October 7, 2019.
However, if you open an account online, you’ll probably get a follow-up telephone call, where you’ll be asked to mail or fax copies of your IDs and W-9. Fidelity does not provide legal or tax advice, and the information provided is general in nature and should not be considered legal or tax advice. Consult an https://www.bankrate.com/banking/biggest-banks-in-america/ attorney, tax professional, or other advisor regarding your specific legal or tax situation. Virtual Assistant is Fidelity’s automated natural language search engine to help you find information on the Fidelity.com site. As with any search engine, we ask that you not input personal or account information.
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Of those, 2,286 were IBD website visitors, while the other 2,450 came from TechnoMetrica’s consumer panel partners. We reduced the 25 attributes to 15 based on the results of the Phase I survey. Phase 1 also assisted us in determining the weights for the 15 features that would be used to calculate the Overall Customer Experience Index for each broker.
We computed the Overall Customer Experience Index for each broker using the weights developed in Phase 1 for the 15 attributes. https://www.us.hsbc.com/ The three firms with the highest Overall Customer Experience Index ratings are IBD’s Best Online Brokers overall.
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